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standardized service assurance system to ensure timely and proper handling of each service item.
How to press coal or charcoalcharcoal powder or mineral powder, and you want to make them into briquettes to be fuel or BBQ.
How to press coal or charcoalcharcoal powder or mineral powder, and you want to make them into briquettes to be fuel or BBQ.
How to press coal or charcoalcharcoal powder or mineral powder, and you want to make them into briquettes to be fuel or BBQ.
How to press coal or charcoalcharcoal powder or mineral powder, and you want to make them into briquettes to be fuel or BBQ.
How to press coal or charcoalcharcoal powder or mineral powder, and you want to make them into briquettes to be fuel or BBQ.
How to press coal or charcoalcharcoal powder or mineral powder, and you want to make them into briquettes to be fuel or BBQ.
DMS has established a complete management system from initial consultation, solution design, on-site visit, machine preparation and shipment to after-sales feedback, to effectively ensure rapid and timely transmission of information so that the specialized services and technical supports can be provided by the correct persons at the correct time.
Checking orderWith the sales contract, the order tracking clerk checks the models and quantities of machine and spare parts for machine preparation.
Quality test before deliveryUpon completion of the manufacturing of equipment, the quality inspector strictly checks quality of every machine with the checklist.
Check items when packingBefore packaging and shipment, the order tracking clerk checks the packaged items again with the packing list to avoid loss of items.
Packaging and transportProfessional packaging and modular solution of transportation guarantee the safe and smooth delivery.
Depending on customers' needs, DMS's installation engineers can provide on-site guidance in infrastructure construction, equipment installation and commissioning, as well as trial operation of entire production line. If technical items meet the design criteria, the customer will sign the certificate of conformity.
Installation preparation stageChecking the purchase order; counting the items with the purchase order; checking the dimensions including evaluations of the items with the drawings.
Equipment commissioning stageCheck the equipment again. Before putting the project into use, the commissioning is done to ensure the operation to meet production needs.
Equipment installation stageInstall the main equipment and accessories according to the installation drawing.
Project acceptance stageProvide the certificates of conformity and test reports for main materials as well as the documents of equipment (user's instructions, certificate of conformity, etc).
Terms of WarrantyDMS provides a half-a-year quality warranty for its products, excluding vulnerable parts (Customers can have faulty products repaired, replaced and returned for free.) Direct expenses related to the warranty, such as, freights, charges of spare parts, and expenses for accommodation of warranty technicians shall be borne by Party B or by subtracting them from the contract specified payment for goods. Party A shall not be liable for the above-mentioned expenses and any indirect losses beyond the contract. However, Party A must dispatch technicians for instructions when Party B is responsible for the expenses for accommodation of technicians.
One-year quality warrantyFor its crushers, sand-making machines, mills, and mobile crushing plants, DMS provides a one-year warranty which becomes valid after acceptance inspection of projects. To apply for warranty, the users shall present the invoices and vouchers of warranty. The expenses for repairing the damages caused due to quality problems of the machines shall be borne by SBM. For details, please refer to DMS Installation Confirmation Voucher, and DMS User Information Card.
Complaint handling system ensuring rapid and proper handling of complaints For complaints about production line operation from customers, we undertake to complete problem identification and solution offering within 24 hours, and solve the problem within 3/10 days for domestic/foreign customers.
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HENAN DAMAS MACHINERY CO.,LTD
+86-371-57114464
info@dmsmacchina.com
